Speaking Store: DRGT workforce overview ICE London

The management workforce from DR Gaming Generation (DRGT) have supplied a overview of London’s ultimate ICE tournament, from the standpoint of CEO, Jurgen De Munck, MD for Africa, Duncan Pollock, MD for Austria, Andreas Duller and MD for DRGT On-line, Christophe Van Quathem.

Jurgen kicked off by means of summarising how issues went for DRGT at Clarion’s ultimate ICE in London.

“Really well! I know that is what everyone says, but I really mean it. We had great feedback from existing customers, positive engagements with a number of prospective customers across both Europe and Africa, as well as some meaningful ‘go forward’ meetings with some new partners.

And, as always, Clarion put on a well organised, well promoted and well attended event.”

Andreas Duller added: “Jurgen has spoken previously of our collaborative relationship with other suppliers in the land-based sector, and often referenced our international jackpot collaboration with APEX and our subsequent representation of them across a number of jurisdictions. In Mexico, we now operate more than 1,500 APEX EGMs on a revenue share basis, and this is the type of partners we mean.”

When it comes to product, Duncan Pollock defined what garnered essentially the most hobby for DRGT at ExCel. “Our App, without question. This was often a starting point with both existing and new customers, with the conversation then expanding into our broader systems offering, with cashless gaming and web-based reporting stealing most of the spotlight. And then, more often than not, our ‘system-based’ jackpots.

Christophe Van Quathem added: “We also had a video tutorial running on the LED screen above our booth, detailing the capabilities of our drMediaManager. This too drove a number of conversations. I think the fact that visitors could actually see how the Media Manager works from a jackpot design point of view, and not only as a scheduling tool, was well received.”

Andreas Duller provides that from a buyer standpoint, his core marketplace of Austria is very mature and smartly serviced by means of DRGT. “That said, we also service a number of other jurisdictions, and what is encouraging was the number of operators I chatted to about our core systems and cashless capabilities.

“The huge take-out for me was how operators, as their respective markets mature, have really started to embrace our ‘Player First’ mantra – one that must be stuck to by us as the service provider, as well as our customers the casino operators, in order to ensure our joint success, sustainability and growth.”

When it comes to the increasing African markets, Duncan used to be extremely joyful by means of the illustration at ICE, “we had visitors from Botswana, Ghana, Seychelles, Nigeria, South Africa, Malawi and Mauritius – some existing and some new prospects, which was encouraging.

“And to Andreas’ point in respect of existing customers, many are looking for better ways to reward and communicate with their players in order to build better and more ‘sticky’ relationships. I would like to think we have some of the best, most robust and most cost-effective technology and tools the sector has to offer in assisting them to do that.”

Jurgen De Munck provides: Our African consumers and guests weren’t the one ones in search of gear to lend a hand them in higher figuring out, enticing and rewarding their avid gamers.”

Christophe in particular seems to be next Belgium, the place DRGT enjoys sturdy marketplace proportion among the 9 in the neighborhood authorized casinos. In an ever-changing gaming field, the problem will also be to assistance book those ‘traditional’ retailers related. A problem that he says is two-fold. “Despite the ever-increasing scope of alternative offerings vying for a share of consumers’ wallets, there are obvious reasons why the land-based sector continues to remain well-supported.

“Firstly, the very fact that social engagement takes place, and that relationships and communities are built, is essential. And secondly, all of us in the business – service providers and operators alike – continue to leverage technology as best we can, learning as much as we can in order to better service and reward our players.”

Jurgen concludes: “There is not any ‘one-size-fits-all’ commitment resolution. To deliver to form it efficient, regardless of the sphere, rewards wish to be simple to earn, there will have to be numerous them, and era must energy the programme.

“I consider that DRGT ticks those grounds, and so long as we proceed to lend related era and product answers that lend a hand our consumers in nurturing participant communities, we can all proceed to stay related.